Casual Teacher (2024–Present)

• Relief teaching across multiple inner-west schools.

• Delivered classroom relief and specialist Art RFF lessons.

Full-Time PDHPE RFF Teacher – Leichhardt Public School (2024)

• Taught and assessed over 650 students across Term 3.

• Developed and implemented a full scope and sequence with differentiated practices across all stages.

• Designed assessments and engaged with personalised learning plans (PLPs) to support diverse student needs.

Professional Placements (2020–2023)

• Stage 2 – Specialised Internship, Glebe Public School (2023)

• Early Stage 1, Rose Bay Public School (2021)

• Stage 2/3, Crown St Public School (2020)

Supporting Students with Learning Disabilities

• Teaching Children with Special Needs – Marrickville Public School (2023)

• Learning & Support Placement – Crown St Public School (2021)

Social Media Agent (2020–Present)

• Managed customer engagement for Dan Murphy's & BWS across social platforms using Sprinklr

• Maintaining brand voice and public perception

• Trainer for new agents in the social space

Tactical Response Team Agent (2021–2025)

• Point of contact for complex customer issues, managing escalations when customers request a manager.

• Monitored live on-demand delivery bookings and coordinated across portals including Zendesk, Uber, Sherpa, and other couriers.

Trainer for New Employees (2022–2024)

• Led live demonstrations of day-to-day processes, explaining tasks via livestream during training sessions.

• Guided new staff through workflows and company systems to ensure competency and confidence.

Bot Training Agent (2021–2024)

• Categorised and linked knowledge base articles to improve responsiveness of the customer service chatbot “Murphy.”

• Ensured accuracy and usability of digital support content

Floor Support Agent (2019–2021)

• Provided in-person support to agents across the Customer Hub, troubleshooting issues and maintaining workflow efficiency.

Customer Service Phone Agent (2017–2019)

• Handled high-volume customer calls, resolving inquiries and maintaining service quality.

Co-Host on “My Singalong!” (2023-Present)

• Voice acting and co-hosting for a children’s music podcast, delivering educational and entertaining content.

• Conducted interviews and collaborated with contemporary Australian children’s music performers, including Emma Memma, Bounce Patrol, and Lah Lah.

• Co-hosted the 2024 Major Minor Music Awards, leading live interviews and vox pops, showcasing skills in live content delivery and audience engagement.

Awards:

• The Dean's List of Academic Excellence (2023)

• The University of Sydney Academic Merit Prize (2023)

Achievements:

• 1 of 3 candidates selected to undertake a specialist placement for Koori Kids

Studies:

• Aboriginal Community Engagement & Culturally Responsive Ways of Teaching Specialisations

• Designed interactive learning resources and digital teaching materials for diverse audiences

• Developed strong skills in communication, digital literacy, audience engagement, and project management.